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Cancellation & refund policy.

How to cancel an order, what happens if your folio arrives damaged, and how refunds reach you.

Last updated 10 November 2026

Cancelling your order

You can cancel an order until it has been dispatched. Write to hello@getbutn.com with your order number, and we will refund it in full.

Once an order has been dispatched, it can no longer be cancelled.

If we cancel your order

We may cancel an order because of stock unavailability, a pricing error, payment issues or suspected fraud. If we do, we will refund it in full.

Returns

Because each Butn folio is single-use and sealed, we can only accept a return where it arrives damaged or with its seal broken.

If that happens, write to hello@getbutn.com within 48 hours of delivery with your order number, and we will replace it at no cost to you. A photo of the folio and its packaging helps us sort it out quickly.

Refunds

Refunds go back to the payment method you paid with. Once we have issued a refund, it usually takes 5–7 working days to reach your account, depending on your bank.

Questions

Write to hello@getbutn.com with your order number, or see all the ways to reach us.