01From your confirmation emailWhen you order, we email a confirmation with your order number. Open it and choose View your order to see its status.02Or sign in with your emailUse the email you ordered with. You'll get a one-time code instead of a password, and every order you've placed is listed under Orders.Sign in to see your orders 03When it shipsWe dispatch within 3–5 working days. When your order leaves us, we email you the courier's tracking number, and it appears on your order too.04If something isn't rightIf your folio arrives damaged or with its seal broken, write to hello@getbutn.com within 48 hours of delivery with your order number, and we will replace it. See returns and refunds.For anything else about an order, the same address reaches us. Include your order number so we can find it quickly.
